Refund policy

At Stately Velour, we are committed to providing premium-quality apparel and excellent customer service. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

We accept returns within 7 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition.
  • Have all original tags attached.
  • Be returned in its original packaging.
  • Include proof of purchase or your order confirmation.

Items that do not meet these requirements may not be eligible for a return or refund.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale or clearance items.
  • Gift cards.
  • Items marked as Final Sale.
  • Products that have been worn, washed, altered, or damaged after delivery.
  • Items returned without their original tags or packaging.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your claim, you must provide:

  • Your order number.
  • A continuous, unedited unboxing video that clearly shows:
    • The package before opening.
    • The shipping label.
    • The complete unboxing process without cuts or edits.
    • The condition of the item immediately after opening.
  • Clear photos of the item and its packaging.
  • A brief description of the issue.

Claims submitted without a complete unboxing video may not be eligible for a replacement, exchange, or refund, as the video is required to verify that the issue existed before the package was opened.

If your claim is approved, we will provide a replacement, exchange, or refund, depending on the circumstances.

Size Exchanges

If you ordered the wrong size, you may request an exchange within 7 days of receiving your order, subject to stock availability.

To qualify:

  • The item must be unused, unwashed, and in its original condition.
  • Original tags and packaging must be included.

Customers are responsible for the shipping costs associated with size exchanges unless the error was made by Stately Velour.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is due to our mistake or a confirmed product defect.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped.
  • The item arrived damaged during transit.
  • The product has a verified manufacturing defect.

We recommend using a trackable shipping service, as Stately Velour is not responsible for returned packages that are lost during transit.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process outlined in this policy.

Refused Deliveries

If an order is returned because of an incorrect or incomplete shipping address provided by the customer, or because the customer refuses delivery, any additional shipping costs required to resend the order will be the customer's responsibility.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

Stately Velour

Email: statelyvelour@gmail.com

We aim to respond to all inquiries within 1–2 business days.

Thank you for choosing Stately Velour.

Live Above the Ordinary.