Shipping policy

Thank you for shopping with Stately Velour. We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.

Shipping Rates

Shipping fees are calculated at checkout based on:

• Delivery location
• Package weight and size
• Selected shipping method

The final shipping cost will be displayed before you complete your purchase.

Estimated Delivery Times

Within the Philippines

• Metro Manila: 3–5 business days
• Luzon: 3–7 business days
• Visayas: 7–12 business days
• Mindanao: 7–12 business days

International Shipping

Estimated delivery times vary by destination and courier. Most international orders arrive within 10–18 business days.

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, allowing you to monitor your package's delivery status.

Please allow up to 24 hours for tracking information to become available after shipment.

Incorrect Shipping Address

Please ensure your shipping information is accurate before placing your order.

Stately Velour is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately. We will do our best to update your information before your order is shipped.

Lost or Delayed Packages

Once your order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is significantly delayed or appears to be lost, please contact us. We will assist you in coordinating with the courier to help resolve the issue.

International Duties and Taxes

For international orders, customs duties, taxes, import fees, and other government charges may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Delivery Delays

Unexpected delays may occur due to:

• Weather conditions
• Public holidays
• Customs inspections
• Courier operational issues
• High shipping volumes
• Other circumstances beyond our control

We appreciate your patience and understanding if delays occur.

Damaged Packages

If your package arrives visibly damaged or you believe the item was damaged during transit, please follow these steps:

1. Record a continuous, unedited video before opening the package. The video must clearly show:
   • The package in its sealed condition.
   • The shipping label with your order details visible.
   • The entire unboxing process without any cuts or interruptions.
   • The condition of the item immediately after opening.
2. Take clear photos of the damaged item and the packaging.
3. Contact Stately Velour within 48 hours of receiving your order and provide:
   • Your order number.
   • The unboxing video.
   • Photos of the damaged item and packaging.
   • A brief description of the issue.

Please note that damage claims submitted without a complete, continuous unboxing video may not be eligible for a replacement, exchange, or refund, as the video helps us verify that the damage occurred before the package was opened.

Once your claim has been reviewed and approved, we will work with you to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Contact Us

If you have any questions regarding shipping or your order, please contact us.

Stately Velour

Email: statelyvelour@gmail.com

We aim to respond to all shipping inquiries within 1–2 business days.

Thank you for choosing Stately Velour.

Live Above the Ordinary.